When you contact us using our website, we may ask for your details including your name, email address and phone number. All this information is retained by us for the purpose of your enquiry and informing you with relevant information about our news, events and services. We always look after your information and ensure it is secure. We will only collect, use and otherwise handle your personal data:
- where you have consented to this for specified, explicit and legitimate purposes
- where this is necessary to fulfil legal obligations that apply to us
- where it is necessary for our legitimate interests relating to running our daily operations, as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms.
Under the Data Protection Act 2018, you can request the personal information we hold about you, or ask to be deleted from our database at any time. If you would like a copy of the information held, then please request it by contacting us by email at firstname.lastname@example.org or you can call 08456 12 80 12. Our address is: Fluid Design Studio Ltd, 4 Charlecote Mews, Staple Gardens, Winchester, Hampshire SO23 8SR.
Unless we are required to share your data for legal or regulatory reasons, we will never share your data with other organisations. We ensure that the most appropriate technical controls are in place to keep your data safely. Access to your data is regularly reviewed and only accessible to the relevant trained staff and contractors. Where you have provided consent to be contacted or to receive a service, you will be entitled to withdraw that consent at any time.
We have links to other websites from our website, for example, our blog posts may offer links to extra resources. Please be aware that we do not have any control over these other websites and are not responsible for them in any way. We may update this policy from time to time, and so you should regularly check for updates.
Cookies are files that are placed on your computer’s hard drive as you browse websites. These cookies allow us to track the traffic to, and usage of, our website and tailor our content to better suit your needs. The cookies we use never collect any information which makes you personally identifiable and we have no access to your computer or browser. The cookies we use are:
Google Analytics: When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information, such as the number of visitors to the various parts of the site.
If we want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We will collect any questions, queries and feedback you leave. This will include your email address if you send us an email. Information on how people use the site, through cookies and page tagging, helps us improve our website and our services.
We might also obtain your personal data through your use of social media channels such as Facebook, WhatsApp, Twitter, LinkedIn, YouTube and others, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.
Google AdWords: allows us to see which keywords, web pages and ad text helped lead to conversions such as contact form submissions or whitepaper downloads. This allows us to ensure our paid ad spend is used in the most efficient way.